Available Position (Company name withheld)

Technical Support Consultant - Client Services

Remote
Full Time
Professional Services
Mid Level

TeamDynamix is an award-winning SaaS Cloud solution that brings ITSM, ESM & Project Portfolio Management (PPM) together with iPaaS. We're looking for a Technical Support Consultant with strong communication skills to help empower our clients and make TeamDynamix the best product possible. This remote role is ideal for people with a passion for delighting customers and solving tough technical issues. 

About the Role  

  • Organize and maintain the collection of tickets reported by customers and ensure resolution. 
  • Troubleshoot unexpected behaviors and answer technical questions about the TeamDynamix and iPaaS applications. 
  • Instruct end-users on changes to products via support inquiries. 
  • Advocate on-behalf of customers on critical support inquiries.  
  • Properly escalate support issues to the appropriate groups within TeamDynamix.  
  • Complete assigned customer builds for existing-customer Managed Services retainer program 
  • Teach and train customers on best practices within iPaaS.
  • Respond to application issues for customers. Identify problems and coordinate appropriate corrective action with both the TeamDynamix and iPaaS applications. 
  • Work directly with customers to provide services and help resolve technical challenges. 
  • Identify methods of automation and other approaches to apply technology to solve problems. 
  • Identify and implement areas of improvement which are beneficial to the Support team and Professional Services Department. 
  • Gather and document integration requirements and collaborate with clients to validate approach.
  • Build integrations between various systems for clients using the TeamDynamix iPaaS application.
  • Configure and test the integrations to ensure quality.
  • Manage project timelines, with the ability to multi-task across many client assignments.
  • Provide timely and accurate project status to management.
  • Contribute to our knowledge base to help clients and internal employees understand product use and function. 
  • Deliver high-quality, high-value consulting services to enable clients to recognize value from the solution and deliver end-user and administrative training as part of consulting projects.  
About You 
  • Bachelor’s degree in a related field of business or equivalent work experience. 
  • 1 - 3+ years of experience working with customers in a technical environment such as in professional services/consulting, solutions engineering, or solution automation in SaaS environments. 
  • 2+ years of working with customers in a technical environment.
  • Experience working in an iPaaS platform (preferred).
  • Exposure or experience with scripting languages such as Javascript, Python, and Powershell.
  • Experience working with web services and REST based APIs.
  • Curiosity and energy – ability to understand the client’s true problems. 
  • Highly skilled communicator and storyteller who can switch easily between technical and executive audiences. 
  • Strong project management knowledge, presentation, and interpersonal skills. 
  • Enjoy teaching and being a lifelong learner. 
  • Ability to define business requirements and translate them into creative solutions as well as build and sustain client relationships of trust and respect.
  • Understanding of enterprise technologies and business processes.
  • If you believe you would add value but don't meet all the criteria we've laid out, we'd still love to hear from you.

About Us

TeamDynamix is a high-growth SaaS company delivering award-winning solutions that are focused on helping to power the synchronized enterprise. The company has been recognized as a leader by Gartner, Info-Tech, G2, Capterra and many others. TeamDynamix serves customers across more than 25 different industries including the public sector, healthcare, education, retail, financial services and manufacturing. The company differentiates in the market with a fully integrated, no-code platform that is easy to use, own, and operate. This offers IT leaders rapid time to value, realizing operational efficiencies quickly. Customer NPS scores are above market average; our white glove service approach allows us to walk side-by-side with our customers to ensure they are properly implemented and well supported.

What We Offer

  • Competitive compensation that reflects employees’ skills and contributions.
  • Comprehensive health insurance plans.
  • Wellness programs that promote physical and mental well-being.
  • Traditional and Roth 401(k) savings options with company match.
  • Remote-first with flexible working hours.
  • Prioritized work-life balance, with 15 observed days off in addition to PTO.
  • Family-friendly policies including paid parental leave.
  • Paid life insurance, short-term, and long-term disability insurance.
  • Regular acknowledgement of achievements with recognition programs.
  • Counseling services and resources for personal and professional challenges.
  • Transparent communication about company goals, strategy, and performance.
  • Regular feedback sessions and performance reviews.
  • Anti-bias and anti-harassment training programs.
  • Trust and autonomy in decision-making within your role.
  • Work environment that encourages you to be your authentic self.
  • Flat management structure with approachable leaders who want to hear your feedback.
  • Backed by two private equity firms that invest in high-growth private companies across North America.

Diversity

At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.

We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we’ll add it here.

Equal Opportunity Statement

TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace.

Privacy Policy

Our privacy practices can be found here.

For Rhode Island Applicants: TeamDynamix is subject to the provisions of the Workers’ Compensation Act.

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